Frequently asked questions

 

How can I make sure the shoes are my size?

The manufacturers of our shoes indicate sizes in EU/UK sizes. To find out which size suits you best, we suggest you look at a pair of shoes that you already own and in which you feel comfortable if the EU/UK size appears. Otherwise, you can refer to our Size Charts.

 

Can I return my products?

If the product you ordered does not suit you, you have 7 days after receiving your order to contact us either by email at [email protected] or by phone at (438) 820-6170 to arrange an exchange or a refund. We will provide a return label only for the products with the mention “Free exchange”. Otherwise, return shipping costs are at your own expense. For more details, see our Terms and Conditions.

 

Can you prove your products are organic?

All the products we select are GOTS certified. The Global Organic Textile Standard (GOTS) is recognized as the world’s leading processing standard for textiles made from organic fibers. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well. The goal of this standard is to define what is meant by sustainable textile production in order to give customers guidance and security. It covers every step in the production process, from growing and processing the raw fibers, to environmentally and socially responsible production of garments, and finally in regards to the labeling and distribution of the finished garments. You can get more information by visiting GOTS website.

 

What is Fairtrade?

Unlike organic certification, which is framed by law, there is no strict definition of what is fair-trade or what is not. That’s why we have to rely on independent organizations to ensure that fair trade standards are respected. The Canadian Fair Trade Network and the Association québécoise du commerce équitable recognize Fairtrade as the highest and most stringent standard for fair trade principles. The Fairtrade certification is also the world’s most recognized ethical label. To get more information about fair trade and the Fairtrade standards, please visit Fairtrade Canada.