Frequently asked questions
How can I make sure the shoes are my size?
The manufacturers of our shoes indicate sizes in UK sizes. To find out which size suits you best, we suggest you look at a pair of shoes that you already own and in which you feel comfortable if the UK size appears. Otherwise, you can refer to our size chart below:
Can I return my products?
If the product you ordered does not suit you, you have 7 days after receiving your order to contact us either by email at [email protected] or by phone at (438) 820-6170 to arrange an exchange or a refund. Return shipping costs by Canada Post are at your expense, but the return postage is offered to you if you wish to make an exchange. For more details, see our Terms and Conditions.
Can you prove your products are organic?
All the products we select are GOTS certified.
The Global Organic Textile Standard (GOTS) is recognized as the world’s leading processing standard for textiles made from organic fibers. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well. The goal of this standard is to define what is meant by sustainable textile production in order to give customers guidance and security. It covers every step in the production process, from growing and processing the raw fibers, to environmentally and socially responsible production of garments, and finally in regards to the labeling and distribution of the finished garments.
Amongst the most important environmental criteria of the GOTS standard are:
- Any chemical additives (e.g. colors, auxiliary and process agents) must undergo testing to ensure they satisfy the criteria for non-toxicity and bio-degradability.
- The use of problematic additives such as toxic heavy metals, formaldehyde, aromatic solvents, and genetically modified organisms (GMO) and their enzymes are prohibited.
- Discharge printing, using aromatic solvents as well as plastisol printing processes using phthalates and PVC are prohibited.
- Packaging material must not contain PVC. All paper or cardboard used in all packaging, tags, banderoles, etc. must be either FSC or PEFC certified or recycled.
Only textile products that contain a minimum of 70% organic fibers can become GOTS certified. All chemical inputs such as dyestuffs and auxiliaries used must meet certain environmental and toxicological criteria. The choice of accessories is limited in accordance with ecological aspects as well. A functional waste water treatment plant is mandatory for any wet-processing unit involved.
All processors must also comply with minimum social criteria (fair wages, safe working conditions, trade unions and workers representatives, no child labor, etc.).
Quality assurance is achieved by an independent certification process along the entire supply chain. In order to receive the certificate a company must comply with all criteria of the standards. GOTS relies on a two pillar system of local site audits and chemical analyses of finished products to make sure the certification criteria are adhered to.
You can get more information by visiting GOTS website.
What is Fairtrade?
Unlike organic certification, which is framed by law, there is no strict definition of what is fair-trade or what is not. That’s why we have to rely on independent organizations to ensure that fair trade standards are respected. The Canadian Fair Trade Network and the Association québécoise du commerce équitable recognize Fairtrade as the highest and most stringent standard for fair trade principles.
The Fairtrade certification is also the world’s most recognized ethical label.
In the production of our shoes, each step respects high social and environmental standards. The production of cotton and natural rubber, then the different stages of processing and assembly comply with the principles of fair trade. On the top of the fair price they are paid for their production or their work, farmers and workers receive a social premium that they democratically invest in community projects in education, health, food, or to improve their working conditions.
To get more information about fair trade and the Fairtrade standards, please visit Fairtrade Canada.